Terms & Conditions

Company Name: Provider Built 2020 Kft.

Registration: 26691695, 26691695-2-05, HU26691695

Address: Alkotmány út 25. Taktabáj 3926 Hungary

Welcome to our online store. These Terms & Conditions apply to the use of this website, the ordering process, payments, delivery, returns, customer support, and all related services provided through this website.

By accessing this website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions. Please read them carefully before using the website or completing a purchase.

1. Definitions

Consumer

A consumer is an individual who places an order for personal, non-commercial use.

Distance Contract

A distance contract is an agreement concluded through this website without physical interaction between the customer and the seller.

Durable Medium

A durable medium means any method that allows information to be stored unchanged and accessed later, such as email.

2. Applicability

These Terms apply to all orders placed through this website and to all use of this website.

  • By placing an order, you confirm that you have read, understood, and agreed to these Terms.
  • These Terms apply to website browsing, orders, payments, deliveries, returns, refunds, complaints, and customer support.
  • If any provision is unclear, interpretation will be made in favor of the consumer where required by applicable law.
  • Nothing in these Terms limits any mandatory consumer rights that apply under local law.

3. Company Information

The company information related to this website is listed below:

  • Company Name: Provider Built 2020 Kft.
  • Registration: 26691695, 26691695-2-05, HU26691695
  • Address: Alkotmány út 25. Taktabáj 3926 Hungary

4. Our Offer

We aim to provide a clear, secure, and reliable online shopping experience.

  • We aim to display information on the website as clearly and accurately as possible.
  • Prices, availability, delivery options, and other order details are shown during the checkout process where applicable.
  • Images, descriptions, and other website content are provided for general reference and informational purposes.
  • Availability may change depending on stock, demand, supplier availability, or operational circumstances.
  • We reserve the right to correct errors, update information, or withdraw offers where necessary.

Website information may be updated from time to time. Slight differences may occur due to technical, display, operational, or administrative reasons.

5. Order Process

Orders are processed after checkout has been completed and payment has been confirmed.

  • You are responsible for ensuring that all order, billing, and delivery information is accurate before placing an order.
  • You will receive an order confirmation by email after checkout where applicable.
  • Payment must be completed before an order can be processed.
  • Payments are processed through secure third-party payment providers where applicable.
  • We reserve the right to cancel or refuse orders in cases of suspected fraud, technical errors, pricing errors, payment issues, stock availability issues, or other valid reasons.

6. Right of Withdrawal

Eligible orders may be returned within 14 days of delivery, subject to the conditions listed below and applicable consumer protection rules.

  • The return request must be submitted within the allowed return period.
  • The returned item must be unused, undamaged, and in its original condition where applicable.
  • The returned item must include original packaging, accessories, documents, and all included parts where applicable.
  • The customer may be responsible for return shipping costs unless the order is defective, incorrect, or otherwise required by applicable law.
  • Some items or order types may be excluded from withdrawal where permitted by applicable law.

Custom-made, personalized, used, damaged, altered, incomplete, or non-returnable orders may not be eligible for withdrawal or refund where permitted by applicable law.

7. Returns & Refunds

Return and refund requests are reviewed according to our return conditions and applicable consumer protection rules.

  • Returned orders must be received and inspected before a refund can be approved.
  • Approved refunds will be issued to the original payment method unless otherwise agreed.
  • Refund processing time may vary depending on the payment provider or bank.
  • Returns showing signs of use, damage, missing parts, missing packaging, or improper handling may be rejected or partially refunded where permitted by law.
  • Shipping fees may be non-refundable unless the return is caused by an error on our side or required by applicable law.

8. Pricing

Prices, shipping fees, taxes, and other applicable charges are displayed on the website and during checkout where applicable.

  • All prices are listed in the currency shown on the website unless stated otherwise.
  • We reserve the right to correct pricing errors at any time.
  • Promotional prices, discounts, and offers may be changed, limited, or withdrawn without prior notice.
  • International customers may be responsible for customs duties, import taxes, handling fees, or local charges where applicable.
  • The final amount payable is shown during checkout before the order is completed.

9. Quality & Warranty

We aim to ensure that orders are prepared and checked before dispatch where applicable. If an issue occurs, it must be reported within the required period so it can be reviewed.

  • Any issue should be reported as soon as possible after delivery.
  • We may request photos, order details, packaging information, or other evidence to review the case.
  • Warranty claims are reviewed based on the condition of the order, the information provided, and applicable law.
  • Minor differences, where applicable, may occur due to technical, display, operational, or production-related factors.

Warranty does not normally cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by incorrect use, storage, maintenance, or handling
  • Damage caused by water, heat, impact, excessive force, or unsuitable conditions
  • Damage caused after delivery by the customer or a third party
  • Issues caused by failure to follow provided instructions where applicable

10. Shipping & Delivery

Orders are shipped to the delivery address provided at checkout. Please ensure that all delivery details are accurate before placing your order.

  • Delivery times are estimates and may vary depending on destination, logistics conditions, customs processing, courier availability, public holidays, weather conditions, or high order volumes.
  • Tracking information may be provided where available.
  • If delivery fails due to an incorrect address, incomplete information, failed delivery attempts, or customer unavailability, additional charges may apply.
  • If delivery fails for reasons outside the customer’s control, a replacement, refund, or other suitable solution may be offered where applicable.
  • We are not responsible for delays caused by shipping carriers, customs authorities, public authorities, or events outside our reasonable control.

11. Payments

Full payment is required at checkout before an order can be processed.

  • Available payment methods are shown during checkout.
  • Payments may be processed by third-party payment providers.
  • Payment approval may be subject to provider verification, fraud checks, or security review.
  • If payment is not completed or is declined, the order may not be processed.
  • For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

If you experience an issue with your order or with the service provided through this website, please contact us as soon as possible so the matter can be reviewed.

  • Please provide your order number and a clear description of the issue.
  • We may request photos, documents, order details, or additional information to review the case.
  • Our support team aims to respond within a reasonable time during business days.
  • Valid complaints may be resolved through replacement, refund, store credit, correction, or another suitable solution where applicable.

13. Dispute Resolution

We aim to resolve disputes fairly, clearly, and efficiently. If a dispute cannot be resolved directly, it may be referred to an independent mediator, consumer protection authority, court, or other relevant authority where applicable.

14. Force Majeure

We are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control.

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Customs delays or government restrictions
  • Technical outages or payment provider interruptions
  • Strikes, public emergencies, or events outside our control

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

Nothing in these Terms limits any mandatory consumer rights that apply under local law.

16. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on this page and will apply from the date it is published.